
OUR POLICY
Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Green Mango Creations reserves the right to refuse service, and/or cancel orders in its discretion, including, without limitation, if Green Mango Creations believes that customer conduct violates applicable law or is harmful to our company.
Privacy Policy
Green Mango Creations operates www.greenmangocreations.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use While using our Site: We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
Communications: We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that.
Cookies Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping cart contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
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Remember what is in your shopping cart
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Remember where you are in the order process
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Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
Functional Cookies
This Website Will:
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Track the pages you visit via Google Analytics
Targeting Cookies
This Website Will:
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Allow you to share pages with social networks such as Facebook, Twitter and Instagram
To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.
This website will not
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Share any personal information with third parties.
Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Shipping & Delivery
We ship worldwide, all shipping fees are calculated at the checkout on a weight basis for international orders. All UK orders are shipped within 2-3 working days service, an option to upgrade delivery to a faster service is also available when in the checkout process. All UK orders are dispatched via Royal Mail, larger items maybe be posted via Royal Mail, Parcel2Go or My Hermes. International orders are shipped via either Royal Mail, My Hermes or Parcel2Go depending upon the parcel size and weight. Once an order is dispatched Green Mango Creations has no control over how long the parcel will take to arrive, however 99% of orders do arrive within the estimated time frame given. Please be aware that seasonal events such as Christmas and bank holidays can have an impact on delivery times, please contact us for any further information regarding delivery.
Return Policy
Due to the personalised nature of the products we supply, we can only accept returns for faulty items i.e. electrical light bases, and not for errors made by the customer. Should an order be received by the customer and the personalisation is found to be incorrect where Green Mango Creations is at fault, a replacement will be sent free of charge. If the mistake is proved to be made by the customer, a replacement can be produced but will be charged for accordingly.
Green Mango Creations will not cover the cost of postage for items returned, it is the responsibility of the customer to ensure that any returned item is packaged correctly and is sent back within a reasonable time scale after notifying Green Mango Creations of the defect. Should you receive a faulty product please contact us within 14 days from day of receiving the product.